Privacy policy

Privacy Policy — Mumbai Bazar

Mumbai Bazar ("we", "our", or "us") respects your privacy and is dedicated to safeguarding your personal data in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023.

1. Information We Collect

When you visit or make a purchase from mumbaibazar.com, we collect:

  • Identity & Contact Details: Name, delivery address, billing address, phone number, and email address.
  • Transaction Information: Order history, items purchased, invoice totals, and payment status. (We do not store payment card details, PINs, or CVV numbers; all transactions are processed via RBI-authorized, PCI-DSS Level 1 compliant payment gateways).
  • Technical & Usage Data: IP address, device type, browser specifications, and cookie interactions to ensure website performance and security.
  • Customer Support Records: Messages exchanged via WhatsApp, email, or telephone for service inquiries.

2. How We Use Your Data

We process your personal information strictly to:

  • Process, pack, and deliver your saree orders across India and internationally.
  • Send automated delivery notifications, dispatch alerts, and live AWB tracking links via SMS, WhatsApp, and email.
  • Facilitate reverse courier pickups and process authorized refunds.
  • Prevent fraudulent transactions and verify Cash on Delivery orders.
  • Provide personalized saree weave recommendations (with option to unsubscribe at any time).

3. Data Sharing & Third Parties

We never sell, rent, or trade customer personal data. Data is shared solely with trusted service partners required to complete your order:

  • Logistics Providers: Delhivery, BlueDart, Xpressbees, Ekart, DTDC, DHL, and India Post.
  • Payment Aggregators: Razorpay, Cashfree, Shopify Payments (PCI-DSS compliant).
  • Transactional Communications: Official WhatsApp Business API and SMS gateways.
  • Law Enforcement: Only when mandated by statutory legal obligations.

4. Cookies

We use cookies to maintain your shopping cart, remember login preferences, and evaluate website performance. You can manage or disable cookies through your browser settings.

5. Data Retention & Security

Your information is stored using 256-bit SSL/TLS encryption and strict access controls. Data is retained only as long as necessary for tax, accounting, warranty, and regulatory compliance.

6. Your Rights (DPDP Act 2023)

You have the right to access, correct, update, or request the deletion of your personal information stored with us. To exercise these rights, please email care@mumbaibazar.com.

7. Grievance Redressal Officer

In accordance with Rule 3(2) of the IT Rules, 2011:

Grievance Officer: Mumbai Bazar Grievance Desk
Address: Shop 1, Tiwari Nagar, Tulinj Road, Nalasopara East, Maharashtra 401209, India
Email: care@mumbaibazar.com | Phone: +91 89566 64631
SLA: Acknowledgment within 48 business hours; resolution within 30 days.