Refund policy

Return and Refund Policy — Mumbai Bazar

At Mumbai Bazar, every handloom saree, bridal lehenga, and festive drape undergoes rigorous multi-point quality inspections prior to dispatch. We are committed to complete customer satisfaction with our transparent 7-Day Return and Exchange Policy.

1. Return & Exchange Window

You may request a return or exchange within 7 calendar days from the date of parcel delivery.

2. Return Eligibility Criteria

To be eligible for a return or exchange:

  • The saree must be completely unworn, unwashed, and undamaged.
  • All original brand tags, security ribbons, purity certificates (Silk Mark), and protective packaging must remain intact.
  • The unstitched blouse piece attached to the saree must not be cut or detached. Altered or cut blouse fabrics cannot be accepted for return.
  • Saree folding and pleat presentation should be preserved to the best of your ability.

3. Non-Returnable Items

  • Custom-tailored blouses, fall-pico customization, or personalized tasseling.
  • Items purchased during special clearance liquidation sales marked "Final Sale".
  • Sarees damaged due to improper washing or failure to dry clean as instructed.

4. Damaged or Incorrect Items (Unboxing Video Guideline)

In the rare event that you receive a damaged, defective, or incorrect piece, please notify our customer care team within 48 hours of delivery.

Recommended Best Practice: We kindly recommend recording a brief 360-degree unboxing video while opening the outer parcel. This allows our logistics team to immediately process an expedited replacement or courier claim.

5. How to Initiate a Return

  1. Step 1: Email us at care@mumbaibazar.com or WhatsApp our support helpline at +91 89566 64631 with your Order ID and reason for return.
  2. Step 2: Our support team will confirm eligibility and schedule a complimentary doorstep reverse pickup via our logistics partners (Delhivery, BlueDart, Xpressbees).
  3. Step 3: Securely pack the item with all original tags and hand it over to the courier executive.

Note for Non-Serviceable Pin Codes: In rare locations where reverse pickup is unavailable, you may ship the item back to our Mumbai hub; we will reimburse courier charges up to ₹150 upon receipt of the dispatch slip.

6. Refund Timelines & Modes

Once your returned parcel is received and inspected at our central warehouse (within 24–48 business hours):

  • Prepaid Orders (Card, UPI, Netbanking): Refund is initiated back to the original source account and reflects within 5 to 7 business days depending on your bank.
  • Cash on Delivery (COD) Orders: Refund will be transferred via UPI or NEFT bank transfer within 3 to 5 business days upon receiving your verified bank coordinates.
  • Store Credit: Customers may also opt for an instant digital Mumbai Bazar gift voucher with 1-year validity.

7. Order Cancellation

Orders can be canceled anytime before shipment dispatch (before the courier AWB tracking number is generated). Once dispatched, orders cannot be halted in transit; you may refuse delivery or request a return following receipt.